What to expect when working with Whiskey & Red
By focusing on clear communication, intuitive design, and making both meaningful and functional design decisions, we help you create an online identity that truly reflects the goals and values of your business where you are today, while preparing you for where you’ll take your business in the future.
With business development at the core of our services, we act as more than just your design team but as your business consultants for any ideas or questions you might have about your brand’s design or development – on or off the web.
“Whiskey & Red did a fantastic job building our website and assisting with brand development. Their design process is unique and engaging. They were an absolute pleasure to work with and we will definitely work with them on future projects.”Jazmine SmalleyLecibia De Torrin
“Whiskey and Red took my company’s look and advertisement platform to a truly different level. My company is continually seeing great results from what they’ve done. I would recommend this company anytime.”Mark LundyPeak Fencing
“I couldn’t have asked for a better web design experience. Along with my beautifully redesigned website, Whiskey & Red also took care of all my branding needs. Their support and attention to detail made the process run smoothly and the outcome exceeded my expectations.”Tara CumminsTeryn Grey
“Whiskey & Red are an amazing branding and web design team! I just finished working with them to build my new website and I'm so happy with the end product. I feel so fortunate that I got to work with them. Couldn't recommend them more! Thanks so much.”Dr. Danielle GregDr. Danielle Greg
“Whiskey and Red are the best! They are the most professional team that I have had the pleasure of working with. The website that they designed and built for my business totally improved my photography business and increased my client base.”Tracy Wright CorvoTracy Wright Corvo Photography
“I have used Whiskey & Red for two projects. Julie and Steve are amazing. They are creative, innovative, and warm. Their guidance through your project's journey is reassuring. My confidence in their handiwork is what has made me a returning customer.”Jenée PadmoreJenée Padmore and PadMoore Services
“Whiskey & Red has been a part of a very important step in my life; to start my own business and to create a logo and website that is unique. I highly recommend their services. Thank you for your beautiful work.”Eronilde BuckleyVivus Counseling
“If you are looking for a great web design firm, you have found the best! Whiskey and Red did an amazing job with my website. Their branding and design process was very easy while being comprehensive at the same time.”Kathy KulickKathy Kulick, CPA
We believe in transparency…
Above all things, we believe in transparency. As most of our clients have been in business for years, we understand how hard you’ve worked to build your business, and welcoming someone new into your team is not always easy. We make it a goal of ours to be transparent in each and every step of our creative process, providing you with all the confidence and clarity you need to make the best decisions for your business.
Get it done right… the first time.
We have never missed a deadline. Ever. We understand how critical it is for your brand or website to be live and working for you. This is why we only take on between 1 to 2 projects per month to ensure that your business receives the attention to detail and energy needed to accomplish all work on time and at the highest quality. Together we make sure that your project not only gets done on time but done right the first time.
Project Process Guides
Step-By-Step Guides for our Primary Services
We have created detailed guides to help stay as transparent as possible and clearly communicate up-front and throughout the process, removing any mystery or fear of what’s going on with your project at all times.
I’m ready to book. Now what?
Excellent! The first step is to reach out through our Contact page inquiry form. From there you’ll receive a link to schedule your first design consult with us where we’ll get to know each other, your business, your design needs and make sure we’re the right team for you.
How many projects do you take on at a time?
We only take on between 1 to 2 projects at a time to ensure that your business receives the attention to detail and energy needed to accomplish all work on time and at the highest quality.
How soon should I book with you?
As we only take on 1 to 2 projects at a time, we often book our projects out between 3-4 months out. So the sooner the better in order to get the most ideal spot in our schedule. While we may book out months in advance, this allows us to organize and prepare our projects as thoroughly as possible so that once we begin the design process, we’re able to move quite quickly.
What is your payment process?
All Brand Design projects are broken down into two installments. 50% upfront upon booking, and 50% upon project completion. All Website Design projects are broken down into three installments. ⅓ upfront upon booking, ⅓ by the start date of your project, and ⅓ at the end of the project, just before launch.
What package is right for me?
Excellent question. We always like to get to know you and your business before we submit a project proposal so that we are sure you are getting exactly what you need. While we begin with set packages, we work with you to expand and build up the perfect package for you.
Can I upgrade or downgrade my package?
Once a project is booked, we don’t downgrade as we schedule our bookings based on the scale of our projects. But we can always build up. We believe in building in phases – starting with what you need right now, but strategizing and planning for what you want to do in the future.
What if I need a more custom package?
While we begin with set packages, we work with you to expand and build up the perfect package for you. Our base packages are what we know are the bare minimum in order to provide you with the most effective starting point. But we encourage you to bring your dream wish list so that we can build a unique package to best fit your needs.
Do you offer à la carte website design services?
In short – yes and no. We offer à la carte design services to our past clients. We love to extend our relationships with our clients and collaborate again and again as your design needs change and grow.
How often will we meet during the design process?
While each package includes a minimum set of design meetings (which will be outlined in your project’s proposal) this is entirely up to you. We make sure that we are available to you as much or as little as you need during your design project.
What am I responsible for?
This varies from project to project, but all client responsibilities will be discussed during your initial consultation call and project’s strategy session so that you and everyone included in your project knows exactly what is expected and when things are due.
How many design revisions do I get?
Each brand design package includes a set number of design revisions based on our past experience with clients so that we make sure you are only paying for exactly the time that you need. But, if you find that you need more revisions, that is 100% ok. Any revisions beyond your package’s included amount are billed at our hourly rate of $100/hr until you are in love with your final designs. Website projects have unlimited edits until a set date (which will be included in your project’s proposal) so that you are as confident as possible before launch.
How will I receive my final design files?
Brand Design project files will be delivered via a shared Dropbox folder once your final payment has cleared. This allows you to access your new designs right away and start implements everything as soon as you want. For all U.S. clients, you’ll also receive a USB drive of all designs delivered post project via USPS mail.
What is expected of me as a client?
While each project will have a specific list of responsibilities, the number one expectation we have for our clients is their investment into the project. Once we begin your project, we ask that you be sure that you are available and accessible for edits, revisions, and feedback.
How do I get in touch with you during our project?
During your project, you’ll have unlimited email and phone call access to us so that you can get in touch with us whenever you need during our open business hours. We can also jump on a video call at any point and meet face-to-face to discuss any of your design needs or throughts.
What happens after we’re done? What’s next?
While each project does have an end date, we love to extend our relationships with our clients. Just because your project may end, we will always be here for extended support or special projects as needed. We will discuss all next-step options together just before the end of your project.